Institute for Health Policy Forum

Telehealth After the Pandemic: Perils, Promise, and Possibility

June 14, 2021

Telehealth gives us a glimpse into our health care future – but public and private sector choices will determine whether telehealth fully lives up to its promise. Ensuring high-quality, accessible, equitable telehealth will require close attention to several questions:

  • Who is using telehealth, who isn’t, and why?
  • How can leaders promote safe, high-quality telehealth access that enhances coordinated care, advances racial equity, and meets patient needs?
  • How can health care providers design and implement telehealth in a thoughtful way to achieve these goals?

This conversation about telehealth and the future of care delivery took place on June 14, 2021.

Forum highlights video

Full event video

10:30 a.m. - 10:40 a.m.Opening remarks
10:40 a.m. - 10:50 a.m.The current state of telehealth
10:50 a.m. - 11:40 a.m.The perils, promise, and possibility of telehealth
- Opening remarks
- Discussion
11:40 a.m. - 11:45 a.m.Closing remarks

Veenu Aulakh, MSPH

Veenu Aulakh, MSPH is a Senior Innovation Fellow at the Center for Care Innovations. Previously, she served as CCI’s president from 2012 to 2020 where she grew the organization’s staff, budget and strategy to focus on strengthening the health of under-invested communities. Veenu helped to build critical partnerships to leverage innovation and technology to transform care.

Before joining CCI, Veenu worked as a senior program officer at the California Health Care Foundation, where she managed investments in solutions and programs to improve access to care, improve health outcomes or significantly lower the cost of care. Previously, Veenu held a number of positions within Kaiser Permanente related to improving quality and increasing patient engagement.

Dr. Richard Bakalar is Vice President and Chief Strategy Officer at ViTel Net, where he advises the CEO and leadership team on strategy for solution design and clinical integration, and he assists clients on adopting telehealth services across health care setting enabled by the company’s collaboration platform and medical imaging cloud. He has over 35 years of clinical, telehealth, medical informatics, and health care executive leadership experience and was board certified in Internal Medicine and Nuclear medicine while serving in the U.S. Navy. Previously, he was a U.S. physician consultant in KPMG’s Global Health Care Center of Excellence and the Health Care Advisory practice leader for Virtual Care in the U.S. and internationally. There, he advised clients on connected care program design and evidence-based telehealth services adopted by medical providers, telecommunication companies, and retail health and medical devices companies. He also worked at Microsoft as a physician executive, responsible for provider communications and clinical use case development in the U.S. and Canada, and at IBM as a Chief Medical Officer on their health care solution team. He is a past president of the American Telemedicine Association, and formerly served in the medical corps of the U.S. Navy, working as the Navy Surgeon General’s first Special Assistant for Telemedicine.

Tad Funahashi, MD

Tad Funahashi, MD
Tad Funahashi MD is the Chief Innovation Officer for Kaiser Permanente Southern California. In this role, he leads a team of physicians, consultants, designers, data scientists, and engineers​ who work together with teams and leaders across Kaiser Permanente ​to envision and build the healthcare delivery system of the future at the Kaiser Permanente Innovations Studio.  Dr. Funahashi and the Innovation Studio take a people-first approach to healthcare to enhance the member experience by improving care across the continuum, leveraging big data to provide personalized and improved quality of care, and exploring emerging opportunities that have transformative potential. He is also a practicing orthopedic physician with Southern California Permanente Medical Group.

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