{"id":12,"date":"2021-12-16T05:58:56","date_gmt":"2021-12-16T13:58:56","guid":{"rendered":"https:\/\/www.kpihp.org\/snapshot\/?page_id=12"},"modified":"2023-03-20T09:58:26","modified_gmt":"2023-03-20T16:58:26","slug":"being-nimble","status":"publish","type":"page","link":"https:\/\/www.kpihp.org\/snapshot\/2021-snapshot\/being-nimble\/","title":{"rendered":"Being Nimble"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row css_animation=&#8221;fadeIn&#8221; full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; columns_placement=&#8221;bottom&#8221; wpex_bg_overlay=&#8221;dark&#8221; el_class=&#8221;block-page-hero nimble&#8221; wpex_bg_overlay_opacity=&#8221;0.6&#8243;][vc_column][vc_column_text]\n<h1>Being <span class=\"lte-green\">Nimble<\/span><\/h1>\n[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;block-scroll-arrow wht&#8221;][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjIlMjNjb250ZW50JTIyJTIwY2xhc3MlM0QlMjJsb2NhbC1zY3JvbGwlMjIlM0VHbyUyMHRvJTIwbmV4dCUyMHNlY3Rpb24lM0MlMkZhJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;content&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:60px;\"><\/div>[vc_column_text el_class=&#8221;block-intro&#8221;]In 2020 and 2021, the COVID-19 pandemic was surging \u2013 and people needed telehealth services to get care while staying safe at home. Health care systems rushed to create new telehealth services or expand their virtual offerings, and policymakers provided short-term flexibilities and incentives to support this telehealth expansion.<\/p>\n<p>What were we collectively learning? What were the implications for the future of telehealth? What should continue and what should change?[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; column_spacing=&#8221;60&#8243; remove_bottom_col_margin=&#8221;true&#8221; el_class=&#8221;block-callout-row bg-drk-blue&#8221;][vc_column offset=&#8221;vc_col-lg-5&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;white&#8221;]\n<h2>A June 2021 IHP forum explored shifts in telehealth and telehealth policy, and how the U.S. health care system can ensure that telehealth supports high-quality, coordinated, accessible, and equitable care.<\/h2>\n[\/vc_column_text][\/vc_column][vc_column css_animation=&#8221;fadeIn&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6&#8243; css_animation_delay=&#8221;.5&#8243; el_class=&#8221;block-stories&#8221;]<figure class=\"vcex-image vcex-module img-frame\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block overlay-parent overlay-parent-video-icon_2 wpex-overflow-hidden\"><a href=\"https:\/\/youtube.com\/embed\/TvgVgUYBcl0\" class=\"wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><img width=\"1920\" height=\"1080\" src=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"Kp Employee attending virtual event\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic.jpg 1920w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic-300x169.jpg 300w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic-1024x576.jpg 1024w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic-768x432.jpg 768w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Telehealth-After-the-Pandemic-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\n<div class=\"overlay-video-icon_2 theme-overlay wpex-absolute wpex-inset-0 wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\">\n    <span class=\"overlay-bg wpex-bg-black wpex-block wpex-absolute wpex-inset-0 wpex-opacity-20\"><\/span><svg class=\"overlay__video-svg wpex-transition-transform wpex-duration-300 wpex-max-w-20 wpex-relative\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"60px\" width=\"60px\" viewBox=\"0 0 24 24\" fill=\"#FFFFFF\"><path d=\"M8 6.82v10.36c0 .79.87 1.27 1.54.84l8.14-5.18c.62-.39.62-1.29 0-1.69L9.54 5.98C8.87 5.55 8 6.03 8 6.82z\"\/><\/svg>\n<\/div>\n<\/a><\/div><\/figure><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:10px;\"><\/div>[vc_column_text el_class=&#8221;white&#8221;]\n<h3>Telehealth After the Pandemic: Perils, Promise, and Possibility &#8211; Full Event<\/h3>\n[\/vc_column_text]<a href=\"https:\/\/youtube.com\/embed\/TvgVgUYBcl0\" class=\"vcex-button theme-button inline wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Watch video<\/span><\/a> [\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;content&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text]The telehealth focused forum drew 230 attendees for the live event, with registrants from legislative offices, several government agencies including the Centers for Disease Control and Prevention and the Federal Trade Commission, and others in philanthropy, academia, think tanks, health systems, trade organizations, and advocacy groups. A video recording of the event has been viewed more than 1,850 times \u2013 expanding our reach to more than 2,000 total viewers.<\/p>\n<p>The event featured leading telehealth experts, including Tadashi Funahashi MD, Kaiser Permanente Southern California chief innovation officer; Richard Bakalar MD, vice president and chief strategy officer at ViTel Net; and Veenu Aulakh, senior innovation fellow for the Center for Care Innovations.<\/p>\n<p>We also recognized that public policy audiences would be interested in Kaiser Permanente data on patient perspectives and care delivery trends. To provide accessible resources on these topics for policy leaders, we developed new products in partnership with Kaiser Permanente data and communications teams.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; remove_bottom_col_margin=&#8221;true&#8221; el_class=&#8221;block-callout-split-row&#8221;][vc_column offset=&#8221;vc_col-lg-4&#8243; el_class=&#8221;bg-blue&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;white&#8221;]\n<h2>We created two new videos on telehealth, helping ground the conversation in patients\u2019 real-world telehealth experiences.<\/h2>\n[\/vc_column_text][\/vc_column][vc_column css_animation=&#8221;none&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-8&#8243; el_class=&#8221;block-stories bg-drk-blue&#8221;][vc_row_inner gap=&#8221;10&#8243;][vc_column_inner width=&#8221;7\/12&#8243;]<figure class=\"vcex-image vcex-module  wpb_animate_when_almost_visible wpb_fadeIn fadeIn img-frame\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block overlay-parent overlay-parent-video-icon_2 wpex-overflow-hidden\"><a href=\"https:\/\/youtube.com\/embed\/s2M2bYou2Zw\" class=\"wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><img width=\"840\" height=\"472\" src=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video01.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video01.jpg 840w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video01-300x169.jpg 300w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video01-768x432.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\n<div class=\"overlay-video-icon_2 theme-overlay wpex-absolute wpex-inset-0 wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\">\n    <span class=\"overlay-bg wpex-bg-black wpex-block wpex-absolute wpex-inset-0 wpex-opacity-20\"><\/span><svg class=\"overlay__video-svg wpex-transition-transform wpex-duration-300 wpex-max-w-20 wpex-relative\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"60px\" width=\"60px\" viewBox=\"0 0 24 24\" fill=\"#FFFFFF\"><path d=\"M8 6.82v10.36c0 .79.87 1.27 1.54.84l8.14-5.18c.62-.39.62-1.29 0-1.69L9.54 5.98C8.87 5.55 8 6.03 8 6.82z\"\/><\/svg>\n<\/div>\n<\/a><\/div><\/figure>[\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; el_class=&#8221;white&#8221;]\n<h3>Telehealth\u2019s definition and benefits<\/h3>\n<p>Highlights different ways of delivering telehealth and the benefits they can bring.[\/vc_column_text]<a href=\"https:\/\/youtube.com\/embed\/s2M2bYou2Zw\" class=\"vcex-button theme-button inline  wpb_animate_when_almost_visible wpb_fadeIn fadeIn wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Watch video<\/span><\/a> [\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;10&#8243; columns_right=&#8221;yes&#8221;][vc_column_inner width=&#8221;7\/12&#8243;]<figure class=\"vcex-image vcex-module  wpb_animate_when_almost_visible wpb_fadeIn fadeIn img-frame\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block overlay-parent overlay-parent-video-icon_2 wpex-overflow-hidden\"><a href=\"https:\/\/youtube.com\/embed\/w0pmCQ4lvYs\" class=\"wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><img width=\"840\" height=\"472\" src=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video02.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video02.jpg 840w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video02-300x169.jpg 300w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/nimble-video02-768x432.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\n<div class=\"overlay-video-icon_2 theme-overlay wpex-absolute wpex-inset-0 wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\">\n    <span class=\"overlay-bg wpex-bg-black wpex-block wpex-absolute wpex-inset-0 wpex-opacity-20\"><\/span><svg class=\"overlay__video-svg wpex-transition-transform wpex-duration-300 wpex-max-w-20 wpex-relative\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"60px\" width=\"60px\" viewBox=\"0 0 24 24\" fill=\"#FFFFFF\"><path d=\"M8 6.82v10.36c0 .79.87 1.27 1.54.84l8.14-5.18c.62-.39.62-1.29 0-1.69L9.54 5.98C8.87 5.55 8 6.03 8 6.82z\"\/><\/svg>\n<\/div>\n<\/a><\/div><\/figure>[\/vc_column_inner][vc_column_inner el_class=&#8221;content-right&#8221; width=&#8221;5\/12&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; el_class=&#8221;white&#8221;]\n<h3>What patients expect from telehealth<\/h3>\n<p>Shares what patients want and the importance of addressing multiple factors to ensure high quality, equitable telehealth.[\/vc_column_text]<a href=\"https:\/\/youtube.com\/embed\/w0pmCQ4lvYs\" class=\"vcex-button theme-button inline  wpb_animate_when_almost_visible wpb_fadeIn fadeIn wpex-lightbox\" data-width=\"1200\" data-height=\"675\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Watch video<\/span><\/a> [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text]To share additional information on Kaiser Permanente\u2019s experiences and perspectives, IHP leveraged multiple Kaiser Permanente data sources to create a new illustrated overview of <a href=\"https:\/\/www.kpihp.org\/wp-content\/uploads\/2021\/06\/5313_Telehealth_booklet_061721.pdf\">Kaiser Permanente\u2019s telehealth experience during the COVID-19 pandemic<\/a> that highlights our long-standing commitment to telehealth and our focus on integrated telehealth care and equity.<\/p>\n<p>The illustrated overview and videos are based on original Kaiser Permanente research on care delivery trends and patient experiences. They were produced in partnership with Kaiser Permanente data and communications leaders.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; remove_bottom_col_margin=&#8221;true&#8221; el_class=&#8221;block-callout-split-row&#8221;][vc_column offset=&#8221;vc_col-lg-4&#8243; el_class=&#8221;bg-blue&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;white&#8221;]\n<h2>We authored a telehealth article that was featured on About Kaiser Permanente, and themes from the event were highlighted in an IHP blogpost. These publications have reached more than 3,000 unique visitors to date.<\/h2>\n[\/vc_column_text][\/vc_column][vc_column css_animation=&#8221;none&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-8&#8243; el_class=&#8221;block-stories bg-drk-blue&#8221;][vc_row_inner gap=&#8221;10&#8243;][vc_column_inner width=&#8221;7\/12&#8243;]<figure class=\"vcex-image vcex-module  wpb_animate_when_almost_visible wpb_fadeIn fadeIn img-frame\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><a href=\"https:\/\/about.kaiserpermanente.org\/our-story\/news\/our-perspective\/telehealth-after-the-pandemic\" target=\"_blank\" rel=\"noopener noreferrer\"><img width=\"1920\" height=\"1280\" src=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"Young couple telehealth visit\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple.jpg 1920w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple-300x200.jpg 300w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple-1024x683.jpg 1024w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple-768x512.jpg 768w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-telelhealth-young-couple-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/div><\/figure>[\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; el_class=&#8221;white&#8221;]\n<h3>Telehealth after the pandemic<\/h3>\n<p>The rapid adoption of telehealth during the COVID-19 pandemic will shape the<br \/>\nfuture of health care.[\/vc_column_text][vc_column_text css_animation=&#8221;fadeIn&#8221;]<a class=\"button external\" href=\"https:\/\/about.kaiserpermanente.org\/our-story\/news\/our-perspective\/telehealth-after-the-pandemic\" target=\"_blank\" rel=\"noopener\">Read more at about.kp.org<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;10&#8243; columns_right=&#8221;yes&#8221;][vc_column_inner width=&#8221;7\/12&#8243;]<figure class=\"vcex-image vcex-module  wpb_animate_when_almost_visible wpb_fadeIn fadeIn img-frame\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><a href=\"https:\/\/www.kpihp.org\/blog\/reflections-on-the-perils-and-promise-of-telehealth\/\"><img width=\"1920\" height=\"1280\" src=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"Veenu Aulakh, Senior Innovation Fellow at the Center for Care Innovations\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh.jpg 1920w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh-300x200.jpg 300w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh-1024x683.jpg 1024w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh-768x512.jpg 768w, https:\/\/www.kpihp.org\/snapshot\/wp-content\/uploads\/sites\/2\/2022\/01\/p-Veenu-Aulakh-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/div><\/figure>[\/vc_column_inner][vc_column_inner el_class=&#8221;content-right&#8221; width=&#8221;5\/12&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; el_class=&#8221;white&#8221;]\n<h3>Reflections on the perils and promise of telehealth<\/h3>\n<p>Forum speaker Veenu Aulakh, Senior Innovation Fellow at the Center for Care Innovations gives her thoughts on telehealth.[\/vc_column_text][vc_column_text css_animation=&#8221;fadeIn&#8221;]<a class=\"button\" href=\"https:\/\/www.kpihp.org\/blog\/reflections-on-the-perils-and-promise-of-telehealth\/\">Read more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<p style=\"text-align: center;\"><a href=\"\/snapshot\/\">Back to home<\/a><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;fadeIn&#8221; full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; columns_placement=&#8221;bottom&#8221; wpex_bg_overlay=&#8221;dark&#8221; el_class=&#8221;block-page-hero nimble&#8221; wpex_bg_overlay_opacity=&#8221;0.6&#8243;][vc_column][vc_column_text] Being Nimble [\/vc_column_text][\/vc_column][vc_column el_class=&#8221;block-scroll-arrow wht&#8221;][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjIlMjNjb250ZW50JTIyJTIwY2xhc3MlM0QlMjJsb2NhbC1zY3JvbGwlMjIlM0VHbyUyMHRvJTIwbmV4dCUyMHNlY3Rpb24lM0MlMkZhJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;content&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text el_class=&#8221;block-intro&#8221;]In 2020 and 2021, the COVID-19 pandemic was surging \u2013 and people needed telehealth services to get care while staying safe at home. Health care systems rushed to create new telehealth services or expand their virtual offerings, and&hellip;<\/p>\n","protected":false},"author":94,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Being Nimble - Kaiser Permanente Institute for Health Policy Snapshot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kpihp.org\/snapshot\/2021-snapshot\/being-nimble\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Being Nimble - Kaiser Permanente Institute for Health Policy Snapshot\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;fadeIn&#8221; full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; columns_placement=&#8221;bottom&#8221; wpex_bg_overlay=&#8221;dark&#8221; el_class=&#8221;block-page-hero nimble&#8221; wpex_bg_overlay_opacity=&#8221;0.6&#8243;][vc_column][vc_column_text] Being Nimble [\/vc_column_text][\/vc_column][vc_column el_class=&#8221;block-scroll-arrow wht&#8221;][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjIlMjNjb250ZW50JTIyJTIwY2xhc3MlM0QlMjJsb2NhbC1zY3JvbGwlMjIlM0VHbyUyMHRvJTIwbmV4dCUyMHNlY3Rpb24lM0MlMkZhJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row local_scroll_id=&#8221;content&#8221;][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text el_class=&#8221;block-intro&#8221;]In 2020 and 2021, the COVID-19 pandemic was surging \u2013 and people needed telehealth services to get care while staying safe at home. 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